Are you facing problems with your BISP (Benazir Income Support Programme) payments? Whether your payment is delayed, wrongly deducted, or if you’ve received a fraud message, there’s good news—you don’t need to visit the BISP office anymore.
In 2025, BISP has introduced WhatsApp complaint services to make the process faster, easier, and more accessible. This guide explains how you can file a BISP complaint step-by-step using WhatsApp, the helpline, the online portal, or your nearest tehsil office.
Why Use WhatsApp to File a BISP Complaint in 2025?
Filing a complaint through WhatsApp is now one of the most convenient and safe ways to get help. Here’s why it’s better than standing in long lines:
- Get quick replies (usually within 1–3 working days)
- No need to visit the BISP office
- Free of cost – No agents or middlemen needed
- You’ll receive a reference number to track your complaint
This method is especially useful if you’ve experienced fraud, payment cuts, or didn’t receive your money even though you’re eligible. BISP WhatsApp Complaint Guide 2025
You can also read: BISP Eligibility Districts Updated Guide for 2025 Complete Details Check Know
BISP WhatsApp Numbers by Province (August 2025 Update)
Use the official WhatsApp number for your region. Make sure you message the correct one:
| Region | WhatsApp Number |
|---|---|
| Punjab | 0325‑5365520 |
| Sindh | 0305‑9171917 |
| Balochistan | 0325‑5365469 |
| KPK, AJK & Gilgit Baltistan | 0325‑5365476 |
How to Send a BISP Complaint via WhatsApp (Step-by-Step)
Follow these simple steps to file your complaint on WhatsApp:
- Save the official WhatsApp number for your region.
- Open WhatsApp and start a new chat.
- Send a message with the following details:
- Your Full Name
- Your 13-digit CNIC number
- Your Issue Type (e.g. payment cut, delay, fraud)
- A brief explanation (e.g. “Rs. 300 deducted at HBL shop”)
- Wait for a reply. You will receive a complaint reference number.
- Save the reference number for future follow-up.
🕒 Response Time: Most users receive a reply within 1 to 3 working days.
You can also read: 8171 Ehsaas Program 25000 CNIC Check Online August 2025 Update
Other Ways to File a BISP Complaint (If You Don’t Use WhatsApp)
If WhatsApp isn’t an option for you, don’t worry. BISP also offers 3 alternative methods to submit your complaint:
1. Call the BISP Helpline (Toll-Free)
- Dial: 0800-26477
- Timings: 9:00 AM to 11:00 PM (Monday to Saturday)
- What You Need: CNIC number and details of your issue
- You’ll get a reference number after registering your complaint.
2. Visit Your Nearest BISP Tehsil Office
- Take your original CNIC and complaint details
- A BISP officer will help you register your complaint
- Best for issues like:
- Form corrections
- CNIC rejections
- Re-registration and survey-related problems
- You’ll get a reference slip for follow-up
3. Use the BISP Online Complaint Portal
- Visit: www.bisp.gov.pk
- Go to the “Complaint” section
- Fill in your:
- CNIC
- Contact number
- Complaint details
- Upload proof (e.g. receipts, screenshots)
- Submit and save your tracking/reference number
You can also read: BISP 8171 Online Payment Checker Get Live Status & Balance Updates (August 2025)
Common BISP Complaints You Can Report (August 2025)
Here are the most common problems that BISP users are reporting this year:
- Payment not received despite eligibility
- Wrong deductions (Rs. 100–500 cut at payment shops)
- Fake fraud SMS or calls asking for money or personal info
- CNIC blocked or rejected after survey
- Biometric issues (fingerprint not matching)
- Expired BISP card or account not active
How BISP Solves Complaints (Step-by-Step Process)
| Method | How It Works |
|---|---|
| Control Room receives and forwards your complaint quickly | |
| Helpline | Phone agents enter your complaint and send it to the concerned department |
| Tehsil Office | Staff investigates your issue locally or sends it to HQ if needed |
| Online Portal | Your complaint is digitally tracked; updates available via reference number |
Resolution Time: Most complaints are resolved within 3 to 14 working days.
Tips for Filing a Successful BISP Complaint
Follow these important tips to make sure your complaint is properly handled:
- Only use official WhatsApp numbers and BISP website
- Always write your correct CNIC number and issue type
- Keep your reference number safe
- Never pay anyone to file a complaint – all services are free
- 🔁 If you don’t hear back in 7 days, follow up using your reference number
Conclusion
In 2025, BISP has made it easier than ever to report your issues. Whether you’re missing a payment, facing deduction problems, or receiving fake messages, you can now file a complaint directly from your phone using WhatsApp.
You can also read: 8171 Registration Eligibility Requirements August 2025 | Complete Details
Don’t wait. Report your issue today using the method that works best for you—WhatsApp, helpline, tehsil office, or the online portal. BISP WhatsApp Complaint Guide 2025
Frequently Asked Questions (FAQ)
Q1: Can I complain using WhatsApp?
Yes, BISP has official WhatsApp numbers for each province.
Q2: What problems can I report?
You can report issues like payment delays, fraud messages, deduction complaints, fingerprint problems, and CNIC rejection.
Q3: Is WhatsApp safe for complaints?
Yes, but only if you use the official BISP numbers mentioned above.
Q4: What if I don’t use WhatsApp?
You can still call the helpline (0800-26477) or visit your nearest tehsil office.
Q5: Do I have to pay to file a complaint?
No. Never. All BISP services, including complaints, are 100% free.