Millions of families across Pakistan rely on the Ehsaas Kafalat Program for monthly financial support. But in 2025, many people are still facing frustrating issues like payment delays, fingerprint mismatch, and blocked CNICs.
If you’re struggling to receive your Ehsaas payment, don’t worry this guide is written to help you step by step. Whether it’s a biometric issue or a problem with your NSER survey, you’ll find clear and simple solutions here.
Common Ehsaas Payment Issues in 2025
Here are the most common issues reported by Ehsaas beneficiaries:
- Received SMS, but no payment in the account
- Fingerprint mismatch during biometric verification
- CNIC is blocked or shows under verification
- Payment shows “under process” or “ineligible” on the 8171 portal
- Wrong deductions or bribes demanded by agents
- Skipped during NSER survey update
These problems can delay or completely block your payment but the good news is, most of them can be fixed easily.
You can also read: BISP 8171 Verification August 2025 Check Complete Details
Why Is Your Ehsaas Payment Blocked or Delayed?
There are several reasons your payment might not come through. Below are some of the most common ones:
| Reason | Explanation |
|---|---|
| Biometric Issue | Your fingerprint didn’t match during verification |
| CNIC Problem | CNIC is expired or not verified by NADRA |
| NSER Re-Survey | You didn’t complete the recent NSER household survey |
| Account Problem | Payment sent to an inactive or incorrect account |
| Government Audit | Suspicious or duplicate record found |
| Family Status Change | System detected higher income or asset ownership |
How to Fix Ehsaas Payment Issues – Step-by-Step
Here’s exactly what you need to do if you haven’t received your Ehsaas payment or you’re marked ineligible:
Step 1: Check Payment Status on 8171 Portal
- Visit: 8171 Web Portal
- Enter your 13-digit CNIC number
- You’ll see whether you’re eligible, under process, or ineligible
Step 2: Visit Your Nearest Ehsaas or BISP Office
- Take your original CNIC
- Ask the representative to check your biometric record and payment status
- They will guide you if there’s a problem with your data
Step 3: Fix Fingerprint/ Biometric Mismatch
If your fingerprint doesn’t match:
- Try again at a different HBL Konnect or JazzCash agent
- If it still fails, go to the NADRA office to update your fingerprints
- After updating, go back to the payment agent
Step 4: Re-Register in NSER Survey
Many payments are stopped because of an incomplete or outdated survey. If you missed the recent NSER re-survey:
- Visit your nearest NSER registration center
- Provide updated details of your family, income, and household
- Once updated, your payment may be unlocked
Step 5: File a Complaint if Needed
If your problem is still unresolved:
- Call Helpline: 0800-26477 (Toll-Free)
- Email: digital@bisp.gov.pk
- Visit your nearest BISP Tehsil Office
- Or submit a complaint via the 8171 portal
Latest Ehsaas Payment Update August 2025
According to the latest update from BISP:
- A new payment of Rs. 13,500 has started from August 20, 2025
- Payments are being sent through JazzCash and HBL Konnect
- NSER update is now mandatory to continue receiving payments
- Biometric verification is being cross-checked with the NADRA database
- Payments are being released zone-wise, so some areas may receive them later
If you haven’t received an SMS yet, wait patiently your zone may still be in the process. Ehsaas Payment Issue Solution 2025
Eligibility Criteria for Ehsaas Payment in 2025
To stay eligible for the Ehsaas Kafalat Program, make sure you meet these conditions:
- You are a female head of your household
- Your monthly income is below Rs. 35,000
- Your family is registered in the NSER Survey
- You don’t own large land or property
- You’re not a government employee
- You have a valid CNIC with updated biometric data
You can also read: Ehsaas Payment Issue Solution 2025 Complete Update
What to Do If You Are Marked “Ineligible” by Mistake?
If you were previously eligible but now marked “Na-ehil” (Ineligible):
- Visit your nearest BISP office
- Bring:
- Your original CNIC
- Electricity or gas bill (if available)
- Any other household documents
- Request a re-check of your status
- Ask to re-enter the NSER Dynamic Survey if you were skipped
- If rejected again, request a written reason – this will help in future appeals
Many people are marked ineligible due to small errors like incorrect income info or the wrong number of family members in the system.
Avoid These Mistakes to Keep Receiving Ehsaas Payments
To prevent future payment problems:
- Always update your CNIC before it expires
- Respond quickly to any SMS or call from 8171 or BISP
- Don’t give false information during surveys
- Update your fingerprints at NADRA if they’re not matching
- Never pay bribes to agents – always report corruption
FAQs
Q1: I received an SMS, but no money. What should I do?
A: Wait 24–48 hours and try again at another HBL Konnect or JazzCash agent.
Q2: Can I collect Ehsaas payment without my CNIC?
A: No. You need a valid CNIC with updated biometric data.
Q3: My payment is showing blocked. What can I do?
A: Visit your nearest BISP office and update your NSER survey or biometrics.
Q4: How can I report corruption by payment agents?
A: Call 0800-26477 or complain at your local BISP Tehsil Office.
Conclusion
If you are one of the many Pakistanis waiting for your Ehsaas Kafalat payment, don’t lose hope. Most issues, whether it’s a biometric mismatch, survey problem, or SMS delay can be solved if you follow the right steps.
You can also read: Benazir Kafaalat August–September 2025 Payment Update Check
Stay alert, keep your CNIC and biometrics updated, and make sure your household information is correct in the NSER system.
InshAllah, with a little patience and the right actions, you’ll receive your rightful payment soon. Ehsaas Payment Issue Solution 2025